Politique de remboursement

We have a 15-day return policy for all unopened products, which means you have 15 days after receiving your item to request a return. 

We have a 7-day return policy for all opened products, which means you have 7 days after receiving your item to request a return. You will have a 15% restocking fee applied to all resellable products. Does not apply to damaged or broken goods. The customer will be responsible for the return label total unless package is delivered damaged or they are sent the wrong item.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

• Must be in excellent condition. ​
• Original packaging is not damaged.
• No missing parts (including any replacement parts that you have received).

To start a return, you can contact us at europe@ghostkeyboards.com with your order number and product details. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at europe@ghostkeyboards.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
We have full rights to decline refunds if the product fails an inspection check. This may happen if the product has been damaged during use or the condition of the product is not eligible for return. All keycaps are not returnable after purchase, due to the nature of their limited availability. 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If your product is not shipped, you may request a refund and order cancel at any time.

You are responsible for properly packing and shipping your return products including the shipping cost. Please follow our return instructions. We are not responsible for any returns that are lost, damaged or rejected because you did not follow the return instructions.

Do note that you are responsible for any damage or loss of the goods during the return process.

All refund and return decisions by Ghost Keyboards are ​final.