Withdraw from the agreement
Right to withdraw from the contract
A consumer who has concluded a distance contract may withdraw from it without giving a reason and without incurring costs within 14 days. The 14-day period is counted from the day on which you came into possession of the goods or on which a third party other than the carrier and indicated by you came into possession of the goods.
To exercise the right to withdraw from the contract, you must inform Clutch Chairz Europe Sp.z o.o. ul. Duńska 3/5, 91-204 Łódź, Poland, e-mail: europe@ghostkeyboards.com of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form, but this is not obligatory. In order to meet the withdrawal period, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the expiry of the withdrawal period.
The right to withdraw from the contract by the consumer is excluded in the case of:
- a contract in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specification or intended to meet their individual needs;
- a contract in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery.
Consequences of withdrawal from the contract:
In the event of withdrawal from this contract, we will refund all payments received from you, including the costs of delivering the item (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method offered by us), immediately, and in any case no later than 14 days from the day on which we were informed of your decision to exercise the right to withdraw from this contract. In the event of withdrawal from the contract, please provide the account number for the refund, unless you have expressly agreed to another solution; in any case, you will not incur any fees in connection with this refund.
Please return or hand over the goods to us at Clutch Chairz Europe Sp.z o.o. Skotniki 15N, 95-035 Ozorków, Poland, immediately and in any case no later than 14 days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you return the goods before the expiry of the 14-day period.
Please ensure that the returned Goods are packed in the most solid and secure manner possible.
The cost of packaging and returning the goods is borne by the Customer. You will have to bear the direct costs of returning the goods.
A consumer who has concluded a distance contract may withdraw from it without giving a reason and without incurring costs within 14 days. The 14-day period is counted from the day on which you came into possession of the goods or on which a third party other than the carrier and indicated by you came into possession of the goods.
To exercise the right to withdraw from the contract, you must inform Clutch Chairz Europe Sp.z o.o. ul. Duńska 3/5, 91-204 Łódź, Poland, e-mail: europe@ghostkeyboards.com of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form, but this is not obligatory. In order to meet the withdrawal period, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the expiry of the withdrawal period.
The right to withdraw from the contract by the consumer is excluded in the case of:
- a contract in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specification or intended to meet their individual needs;
- a contract in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery.
Consequences of withdrawal from the contract:
In the event of withdrawal from this contract, we will refund all payments received from you, including the costs of delivering the item (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method offered by us), immediately, and in any case no later than 14 days from the day on which we were informed of your decision to exercise the right to withdraw from this contract. In the event of withdrawal from the contract, please provide the account number for the refund, unless you have expressly agreed to another solution; in any case, you will not incur any fees in connection with this refund.
Please return or hand over the goods to us at Clutch Chairz Europe Sp.z o.o. Skotniki 15N, 95-035 Ozorków, Poland, immediately and in any case no later than 14 days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you return the goods before the expiry of the 14-day period.
Please ensure that the returned Goods are packed in the most solid and secure manner possible.
The cost of packaging and returning the goods is borne by the Customer. You will have to bear the direct costs of returning the goods.